Terms of Service and Refund Policy
Jacksons Appliance Service and Repair Customers who have signed a User Agreement or Website Agreement are subject to the governing rules and terms of that agreement which supersedes any general terms and conditions stated here. Review the following terms of service before proceeding with Jacksons Appliance Service and Repair services. The following terms of service will apply to the agreement to provide service or product sales between Jackson’s Appliance Repair ("Company"), and the individual or business entity ("Customer") identified on the quote or order for said service or product sales. These terms, shall hereinafter be referred to as the "Agreement" between the two above mentioned parties.
1. SERVICE RATES
Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Customer also acknowledges that the Company reserves the right to change the specified rates and changes from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its vendors and service providers. Where possible, the Company will provide the Customer with a minimum of 15 days notice of any rate changes.
In the event that a Company service is mistakenly listed at an incorrect price, Jackson’s Appliance Repair reserves the right to refuse or cancel any requests placed for service listed at the incorrect price. Jackson’s Appliance Repair reserves the right to refuse or cancel any such service requests whether or not the request has been confirmed and your payment processed. If your payment has already been processed for the service and your request is cancelled, Jackson’s Appliance Repair shall issue a credit to you in the amount of the incorrect price.
2. PAYMENTS AND FEES
Customer acknowledges that the Company is under no obligation to provide product or services under the terms of this Agreement until all quoted deposits or required advanced payments have been paid-in-full, and Company has been able to adequately verify the validity of said payment. Any Customer account that becomes past due beyond 30 days may be subject to a 10% late payment fee, and Customer account may be suspended or services cancelled for non-payment at any time at the sole discretion of the Company.
3. REFUND POLICY
All in-store product sales are FINAL and NON-REFUNDABLE. At the time of in-store purchase, the Customer is given a verbal disclosure of the repair and exchange policy related to the initial 30 day warranty and any subsequent warranty purchases. As a Customer, you are responsible for understanding this upon agreeing to the purchase of the appliance(s). ONLY exception is if the appliance(s) scheduled for delivery are not delivered in an appropriate amount of days due to unforeseen or emergency circumstances on behalf of Company.
If any issue arises with the appliance(s) purchased, you will be required to give Company a call at 864-434-1808 to be scheduled for a technician to come out and diagnosis the issue. If the appliance(s) cannot be repaired and is in warranty, we will replace with the same or similar unit or provide an in-store credit.
ALL appliances are sold AS IS. Once delivered or picked up this finalizes the sale. Any missing parts or cosmetic damage seen when purchased the appliance is not covered by the warranty. Any missing or wanted part(s) the customer can purchase at their own expense, i.e. icemaker or shelf.
Company DOES NOT rent out appliances. Customers can however put down deposits, ABSOLUTELY NO financing. Deposits made on any appliance(s) that is not paid in full and delivered or picked up within 30 days will lose their deposit and the item(s) will be placed back on the sales floor to be sold. If customer purchases an appliance(s) and decides to CANCEL before pickup or delivery there will be a $50 restocking fee applied. Also if a customer has paid in full for an appliance(s) and the appliance is still in Jacksons Appliance possession after 30 days NO REFUND is provided as it will be applied as a storage fee. ONLY exception, which is subject to the Company’s discretion, is if the customer calls with a reasonable explanation.
Delivery services are provided by Jacksons Appliance Repair & Sales and requires full payment prior to scheduling. Delivery fees are NON-REFUNDABLE. Customers will receive a phone call at the number they provided and MUST BE readily available to receive appliance(s) being delivered within the delivery window given. Re-deliveries are subject to an ADDITIONAL CHARGE and must be paid when rescheduling occurs. ONLY exception is re-delivery due to inclement weather or Company related.
Repair services require the service fee payment on the initial visit. If part(s) are ordered by Company the payment for the part is due once the part has been installed and the repair is complete. In some cases customers may be asked to provide payment for part(s) prior to ordering the part. Service fees and payments for parts are NON-REFUNDABLE. ONLY exceptions which are subject to the Company’s discretion, are i.e. parts on back order more than 2 weeks and customer doesn’t want to wait.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our services and service outputs as they may relate to any business or technical function of the Customer. Fees charged for services are not dependent upon results and no specific outcome may be promised for products that Customers use or that Customers use electronically. As a service and sales company, we are always eager to assist you and deliver highly professional support in a timely manner and are willing to offer expertise and consultative advice where appropriate in order to maximize your results as they may relate to use of our products and services. You may contact us via our website, email at email@example.com, or phone at 864-434-1808.
4. SERVICE CANCELLATION
Requests to cancel services that are not made binding by a written or electronic agreement issued between Customer and Company may be made by notifying Company via email at firstname.lastname@example.org. All requests for service cancellation must be made a minimum of 24 hours prior to the scheduled date of service. Failure to provide notice at least 24 hours prior to the aforementioned date will result in a full fee for scheduled services as quoted and agreed upon. All services scheduled less than 24 hours prior to actual date of service delivery will not be eligible for cancellation. Where services require a deposit or advanced payment, no deposit refund, prorated refund, or partial refund will be made.
5. BILLING ERRORS
Customer acknowledges that the Company will make its best effort to ensure that all invoices are correctly issued. Should Customer note any possible errors, Customer agrees to notify Company within 15 days of the issuance of the errant invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.
6. CREDIT CARD PAYMENTS
Credit card payments will be processed at time of service or time of product purchase. Should the Customer's credit card be declined for any reason, Company will notify Customer of the declined charge, and the Customer will be required to provide an alternative means of payment via a different credit, a check, or cash.
Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Customer for services during the period damages occurred. Customer also acknowledges that in no case will the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Customer for services during the period damages occurred. Customer acknowledges that they make use of Company's services and facilities at their own risk.
In an attempt to provide increased value to our visitors, Company may link to sites operated by third parties. However, even if the third party is affiliated with Company, Jackson’s Appliance Repair has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Company. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Company seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
8. NO LEASE IMPLIED
Customer acknowledges that the Company is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement unless otherwise represented in an agreement issued between Customer and Company, signed by both Company and Customer.
10. VIOLATION OF TERMS
Should Customer violate any of these terms, the Company will attempt to contact the Customer by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer's services without any type of notification.
If you have any questions about these Terms of Service, the practices of this site, or your dealings with this site, please contact us at:
Jacksons Appliance Service and Repair
Mailing Address: 2131 Woodruff Road, Suite 2100 #225, Greenville, SC 29607
Telephone Number: 864-434-1808